Framework #2
Losing former high-ARPU customers
01
Why does it matter?
Losing customers with high average revenue per user (ARPU) to lower-value ones means higher conversion costs and lower return on investment.
The key is to identify the highest-ARPU segments and keep them coming back — or win them back.
02
How to check if the problem exists?
Compare the average ARPU of active customers (last order within 365 days) with churned segments (last order over 365 days ago). Data Octopus shows this in the customer base report from your store engine.
If churned segments such as Slipping Champions or Cannot Lose Them had ARPU clearly above today's average, you're losing your most valuable customers.
03
How to use the feed in your ad account?
Data Octopus turns these customers into an audience list (Customer Match), available through a password-protected link and refreshed automatically. Upload it to Google Ads or Meta Ads.
Run a Demand Gen campaign targeting the list directly, with ad groups by purchased category or brand and messaging that invites them back. You can also use the list as a signal for product campaigns or as a lookalike seed.
04
How to measure results?
The number of people on the list should fall as returning customers move into active segments. Also track revenue and orders from the campaign targeting the list.

